Terms & Conditions
GENERAL TERMS AND CONDITIONS OF ROSEVALE BOUTIQUE
Last updated: May 22, 2026
These General Terms and Conditions ("Terms") are issued by Rosevale Boutique and are designed to comply with the applicable laws and regulations of Canada, including the Consumer Protection Act (Ontario), the Competition Act, the Personal Information Protection and Electronic Documents Act (PIPEDA), and applicable federal e-commerce regulations.
ARTICLE 1 – DEFINITIONS
In these Terms, the following definitions apply:
Cooling-off Period: The period during which the consumer may exercise the right to cancel. Consumer: A natural person not acting in a professional or business capacity who enters into a distance contract with the trader for the purchase of a product. Day: Calendar day. Third Party: Any person or entity appointed by the consumer to receive the product. Digital Content: Data produced and supplied in digital form. Durable Medium: Any device (including email, SMS, or instant messaging) that allows the consumer or trader to store information for future reference for a suitable period. Electronic Means: Transmission via digital channels such as email, SMS, or messaging apps. Right to Cancel: The consumer's right to withdraw from a distance contract within the cooling-off period. Trader ("Rosevale Boutique"): The company offering products for sale via the website. Distance Contract: An agreement concluded between Rosevale Boutique and the consumer as part of a structured system for selling products at a distance. Product: A tangible good offered by Rosevale Boutique. Breach of Contract: Failure by either party to fulfil agreed obligations.
ARTICLE 2 – TRADER IDENTITY
Company Name: Rosevale Boutique Email Address: support@rosevaleboutique.com
ARTICLE 3 – APPLICABILITY
These Terms apply to all offers from Rosevale Boutique and to any distance contract concluded between Rosevale Boutique and the consumer. Before a distance contract is concluded, the text of these Terms will be made available electronically or, upon request, in a durable format free of charge. By placing an order with Rosevale Boutique, the consumer acknowledges and agrees to these Terms in full, including the return and refund policy as outlined in Articles 6 through 10.
ARTICLE 4 – THE OFFER
All offers are valid for a limited time if explicitly stated. Product descriptions and images are intended to be accurate; however, minor variations may occur. Obvious errors or typographical mistakes do not bind Rosevale Boutique. All offers include clear information about rights, obligations, pricing, and cancellation policies.
ARTICLE 5 – THE CONTRACT
A contract is formed once the consumer accepts the offer and meets the stated conditions. Upon acceptance, Rosevale Boutique will confirm the order by email without undue delay. Rosevale Boutique ensures secure data transfer and payment processing. We reserve the right to verify payment details before accepting an order.
ARTICLE 6 – RIGHT TO CANCEL
Consumers may cancel the purchase of physical goods within 30 days of receiving the items, without giving a reason. Once the cancellation is acknowledged, the consumer has 4 days to return the goods. The cancellation period begins the day after the consumer (or a designated third party) receives the goods. Please note that all returns must be shipped to our returns warehouse located in China. Consumers are advised to take this into account before placing an order.
ARTICLE 7 – CONSUMER OBLIGATIONS DURING COOLING-OFF PERIOD
Products must be handled with care and inspected only as they would be in a retail store. Any loss in value due to excessive handling may be deducted from the refund.
ARTICLE 8 – RETURN PROCESS
Consumers must contact Rosevale Boutique by email at support@rosevaleboutique.com before returning any items. Returns sent without prior notification may not be processed or may be subject to delays.
All approved returns must be shipped to our returns warehouse located in China. The exact return address will be provided by our support team upon return approval. Consumers are informed of this requirement prior to purchase as stated in Article 6.
The consumer is solely responsible for all costs associated with the return shipment, including but not limited to:
- International shipping costs to China
- Import and export customs duties and fees
- Any taxes or tariffs imposed by Canadian or Chinese customs authorities
- Packaging costs
- Any other costs related to the return shipment
Returns must be shipped using a tracked international shipping service. Consumers must retain proof of postage and tracking information. Returns sent without tracking are not eligible for a refund.
Rosevale Boutique is not liable for any returned items that are lost, delayed, seized by customs, or damaged during transit. In such cases, no refund will be issued, even if proof of shipment is provided.
Products must be returned in their original condition and packaging, with all tags attached, and must comply with our return conditions (see Article 10). Items that do not meet these conditions may be rejected or returned to sender at the consumer's expense.
ARTICLE 9 – REFUNDS
Upon receipt and inspection of the returned items at our warehouse, a full refund will be issued to the original payment method within 14 days. Refunds will only be processed once the returned items have been received and verified at our warehouse in China. Rosevale Boutique will notify the consumer by email once the return has been received and the refund has been processed.
ARTICLE 10 – EXCLUSIONS FROM RETURN
We cannot accept returns for:
- Sale items
- Items received after the return deadline
- Worn, used, or damaged items
- Items with removed tags, scents, or stains
- Intimate wear (e.g., underwear, swimwear)
- Jewellery (including personalised)
- Cosmetics and makeup
ARTICLE 11 – PRICING
Prices include applicable Canadian sales taxes (GST/HST). Prices remain fixed during the offer period unless subject to tax changes.
ARTICLE 12 – DELIVERY
Orders are processed within 3 business days of confirmation, excluding weekends and public holidays. Estimated delivery time is 7 to 15 business days after dispatch. Orders are shipped to the address provided by the consumer. Risk transfers to the consumer upon delivery.
ARTICLE 13 – WARRANTY
Products are warranted to be free from manufacturing defects. In the case of a defective or incorrect item, Rosevale Boutique will cover all return shipping costs and issue a full refund to the original payment method. Warranty does not cover damage caused by misuse or neglect.
ARTICLE 14 – PAYMENT
Payments must be made in full at the time of order. Secure payment options include major credit cards.
ARTICLE 15 – PERSONAL DATA AND PRIVACY
Rosevale Boutique collects and processes personal data in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA). Personal data is collected solely for the purpose of processing orders, managing customer accounts, and improving our services. Rosevale Boutique will not sell, rent, or share personal data with third parties without the consumer's consent, except where required by law or necessary for order fulfilment. Consumers have the right to access, correct, or request deletion of their personal data by contacting support@rosevaleboutique.com. For full details, please refer to our Privacy Policy available on our website.
ARTICLE 16 – COMPLAINTS
Complaints must be submitted by email to support@rosevaleboutique.com within a reasonable time. Rosevale Boutique will respond within 14 days or advise if more time is needed.
ARTICLE 17 – DISPUTES
These Terms are governed by the laws of the Netherlands. However, consumers in Canada retain the protection of mandatory provisions of Canadian consumer law. Any disputes will be resolved through mediation in the first instance. If unresolved, disputes will be subject to the exclusive jurisdiction of the courts of the Netherlands.
ARTICLE 18 – CONTACT
For any questions or requests regarding these Terms, contact: